Refund policy
Return and Refund Policy
Thank you for shopping at Izkan.co. We want to ensure your complete satisfaction with your purchase. If you are not entirely satisfied with your order, we're here to help. Please read this Return and Refund Policy carefully to understand our policies and procedures for returns and refunds.
1. Returns
1.1 Eligibility: We accept returns for most products within 30 days from the date of delivery. To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging. Certain products, such as perishable goods or items explicitly marked as non-returnable, may not be eligible for return.
1.2 Return Process: To initiate a return, please contact our customer support team at support@izkan.co or call us at +44 7482 077724. Our team will guide you through the return process, provide you with a return authorization, and provide you with instructions on how to return the item.
1.3 Return Shipping: You will be responsible for paying the return shipping costs, unless the return is due to our error or a defective or damaged product. We recommend using a trackable shipping service and obtaining a shipping receipt as proof of return.
1.4 Refunds: Once we receive your returned item and verify its condition, we will process your refund. The refund will be issued to the original payment method used for the purchase. Please note that shipping costs are non-refundable.
2. Exchanges
2.1 We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process outlined above and place a new order for the desired item.
3. Damaged or Defective Items
3.1 If you receive a damaged or defective item, please contact our customer support team immediately. We may request photographic evidence of the damage or defect to assist us in resolving the issue promptly.
3.2 Depending on the circumstances, we may offer a replacement, exchange, or refund for the damaged or defective item. Our customer support team will guide you through the resolution process and provide further instructions.
4. Cancellations
4.1 If you need to cancel your order, please contact us as soon as possible. We will make every effort to accommodate your request. However, if the order has already been shipped, we may not be able to cancel it. In such cases, you may follow the return process outlined above once you receive the item.
5. Contact Us
If you have any questions, concerns, or requests regarding our Return and Refund Policy, please contact us at:
Email: support@izkan.co
Phone: +44 7482 077724
Address: 7A Hillfield parade Bishopsford Road, Morden Surrey SM4 6BG, United Kingdom
Please allow us a reasonable time to respond to your inquiries.
By placing an order with Izkan.co, you acknowledge that you have read, understood, and agreed to this Return and Refund Policy. This policy is subject to change without prior notice, and any updates will be effective as of the revised date indicated at the beginning of this policy.