All orders placed with us are processed promptly within 1 to 3 business days, excluding weekends and holidays. If your order is placed after 10 a.m. Pacific Time, please allow an additional day for processing. For instance, orders submitted after 10 am. on a Friday will be processed and shipped starting from the following Monday.

Shipping Partners:

For most standard shipments, we rely on the reliable services of UPS or Royal Mail. The selection of the shipping service is based on the dimensions and weight of your order, ensuring the most suitable and efficient delivery method. Our shipping point is strategically located in 7A Hillfield parade Bishopsford Road, Morden, SM4 6BG, United Kingdom, enabling us to optimize delivery times based on your location and stock availability.

Estimated Transit Time:

While packages typically reach their destination within 5-8 business days, it's important to note that occasional delays might occur. Unforeseen circumstances could extend this timeline, but rest assured, we are dedicated to minimizing any such disruptions.

UK Shipping:

• Order Handling Time: 1-2 Business Days
• Transit Time: 2-4 Business Days
• Shipping Cost: Free

International Shipping:

For our global customers, we have partnered with FedEx International Priority to offer you a premium shipping experience that ensures timely and secure delivery.

• Estimated Transit Time: 5-10 Business Days (Please allow up to 2 weeks for potential FedEx delays)
• Processing Time: Orders may require an additional day for processing, especially for customers located in different time zones compared to our shipping warehouses.
• Shipping Origin: Depending on your location and stock availability, international orders may be shipped from either our London warehouse.

VAT & Duties:

Customers ordering from outside United Kingdom. should be aware that their respective countries might impose additional taxes and duties, such as VAT. It's important to note that any such charges are the responsibility of the customer and are not included in the order total.

Order Tracking:

The excitement of tracking your order's journey is made easy at Izkan.co. As soon as your shipping label is printed, you will receive an email containing your unique tracking number. Please allow up to 1 day for this tracking information to become available.

For your convenience, you can monitor your order status and track your shipment by logging into your account. Don't have an account? No problem! Simply click the "View Order Status" button in your order confirmation email or visit the "Track My Order" page located in the Support section of our website's top menu.

Refunds, Returns, and Exchanges:

For information about refunds, returns, and exchanges, please refer to our dedicated Refund Policy page. We are committed to ensuring your satisfaction with our products and services.

Thank you for choosing Izkan.co. We look forward to serving you with exceptional products and a seamless shopping experience. If you have any further questions or concerns, please don't hesitate to reach out to our Customer Support team.

CONTACT US

Email: support@izkan.co
Phone: +44 7482 077724
Address: 7A Hillfield parade Bishopsford Road, Morden Surrey SM4 6BG, United Kingdom